Subscription
1) How do I subscribe?
a) Open the app.
b) Tap on any locked songs and you will be directed to the subscription screen.
c) Choose the subscription duration you want.
d) The amount will be billed to the card registered in your Apple iTunes account.
e) Everything should be unlocked now.
b) Tap on any locked songs and you will be directed to the subscription screen.
c) Choose the subscription duration you want.
d) The amount will be billed to the card registered in your Apple iTunes account.
e) Everything should be unlocked now.
2) What subscription plans are available?
There are 3 kinds of subscription plans.
a) 1 month subscription plan
b) 6 months subscription plan (at the price of 5 months)
c) 1 year subscription plan (at the price of 8 months)
a) 1 month subscription plan
b) 6 months subscription plan (at the price of 5 months)
c) 1 year subscription plan (at the price of 8 months)
3) How do I change my subscription plan from monthly to 6 months or yearly or vice versa?
If you have opted for monthly subscription and would like to change it to 6 months or yearly or vice versa, you can do it through manage subscription in iTunes. Your new subscription plan will start only after the current one is over.
Follow these steps to change your subscription plan:
a) On your device home screen, go to Settings.
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap 'View Apple ID.' You might need to sign in.
e) Under Subscriptions, tap on Manage.
f) Tap the KidloLand subscription.
g) In Renewal Options, you will see the subscriptions listed below.
h) Choose the subscription plan you want.
The amount will be billed to the card registered in your Apple iTunes account.
Follow these steps to change your subscription plan:
a) On your device home screen, go to Settings.
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap 'View Apple ID.' You might need to sign in.
e) Under Subscriptions, tap on Manage.
f) Tap the KidloLand subscription.
g) In Renewal Options, you will see the subscriptions listed below.
h) Choose the subscription plan you want.
The amount will be billed to the card registered in your Apple iTunes account.
4) Will I have to pay separately again, once new content is added?
No, you will not have to. If you are an existing subscriber, new content will be available to you at no extra cost.
5) Is there a free trial?
No. But there are 24 free rhymes and songs. They will give you a very good idea about what to expect with the rest of the app. You will not be disappointed. You can cancel your subscription any time.
6) Can I cancel my subscription any time?
Yes. There are no commitments. The subscription will stop at the end of the current subscription period if you turn off Automatic Renewal in iTunes.
7) How do I check the status of my subscription?
On the main settings screen, tap on 'Subscription Status' and your next renewal date will be displayed.
8) I had purchased different packs before. What should I do?
Your old rhymes/songs packs will work as usual even if you do not subscribe. Since purchasing individual packs every time was getting expensive, we added the subscription option. The new songs and activities (and all the upcoming content) can be unlocked only with a subscription. You can cancel the subscription any time.
9) Will I still have access to the songs that I have already downloaded once my subscription period is over?
Since the app is now subscription-based, the paid content that you have access to as a subscriber will not be available after your subscription ends or is canceled. You will still be able to access the content that is free. But if you have purchased the previous in-app purchases separately, you will continue to have access to them. You could just restore purchases if required.
10) I am a subscriber and the songs are still locked. How do I fix this?
Just restore your subscription. Log in with the same Apple ID that you have used for subscription.
a) Go to Settings (the wheel icon on the front page)
b) Tap on Restore Purchases / Restore Subscription.
All the songs and rhymes should now be unlocked.
a) Go to Settings (the wheel icon on the front page)
b) Tap on Restore Purchases / Restore Subscription.
All the songs and rhymes should now be unlocked.
11) I'm unable to subscribe / my subscription got canceled. There is some problem with payment information on my iTunes account.
To be able to subscribe, your payment information in iTunes should be valid. Make sure that the payment method also remains valid at the time of auto-renewal.
Follow these steps to update your payment information in iTunes.
a) On your device main screen, go to Settings.
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap View Apple ID. You might need to sign in.
e) Tap on Payment Information.
f) Update your card details and billing address.
g) Tap on Done.
Your payment information is now updated. Try to subscribe again now.
Follow these steps to update your payment information in iTunes.
a) On your device main screen, go to Settings.
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap View Apple ID. You might need to sign in.
e) Tap on Payment Information.
f) Update your card details and billing address.
g) Tap on Done.
Your payment information is now updated. Try to subscribe again now.
12) I had subscribed in the past and then canceled. How do I resubscribe?
You can resubscribe with the same steps you followed before:
a) Tap on any locked songs and you will be directed to the subscription screen.
b) Choose the subscription duration you want.
c) The amount will be billed to the card registered in your Apple iTunes account.
a) Tap on any locked songs and you will be directed to the subscription screen.
b) Choose the subscription duration you want.
c) The amount will be billed to the card registered in your Apple iTunes account.
13) I had turned off 'Automatic Renewal' and my subscription didn't renew. What do I do?
You will have to subscribe again. Just make sure that you keep Automatic Renewal ON this time.
14) How do I turn 'Automatic Renewal' on or off?
a) On your device home screen, go to Settings.
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap 'View Apple ID.' You might need to sign in.
e) Under Subscriptions, tap on Manage.
f) Tap the KidloLand subscription.
g) Turn on 'Automatic Renewal'.
b) Tap iTunes & App Store.
c) Tap on your Apple ID.
d) Tap 'View Apple ID.' You might need to sign in.
e) Under Subscriptions, tap on Manage.
f) Tap the KidloLand subscription.
g) Turn on 'Automatic Renewal'.